1. Introduction
Zequent Technologies ("we", "our", or "us") operates the Zequent platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our framework, SDKs, and cloud services.
We are committed to protecting your privacy and ensuring GDPR compliance for all EU-based users and customers.
2. Information We Collect
2.1 Account Information
When you create an account or use our services, we collect:
- Email address
- Organization name
- Account credentials (securely hashed)
- Organization and user metadata
2.2 Usage and Analytics Data
To improve our platform and provide better service, we collect:
- API usage metrics and call patterns
- SDK version and framework configuration
- Error logs and performance metrics
- Feature usage statistics
2.3 What We Do NOT Collect
We do not collect or store:
- Telemetry data from your autonomous systems (drones, robots, vehicles)
- Mission data or operational commands
- Video streams or sensor data from your hardware
- Business-critical or proprietary operational data
Your operational data remains in your control and is processed by your deployed instances of the framework.
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our framework services
- Authenticate and authorize access to platform services
- Improve framework performance and fix bugs
- Analyze usage patterns to guide feature development
- Communicate important updates and security notices
- Provide customer support and respond to inquiries
4. Data Storage and Security
All data is stored on EU-hosted infrastructure with the following security measures:
- Encrypted data transmission (TLS 1.3)
- Encrypted data storage at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Regular automated backups
For on-premise deployments, data security is managed by your infrastructure and security policies.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share information only in the following circumstances:
- Service Providers: Third-party services that help us operate the platform (hosting, analytics, support tools), all bound by data protection agreements
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with notice to affected users
6. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Restrict processing of your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your data for specific purposes
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at privacy@zequent.com
7. Data Retention
We retain your personal data only as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Active account data: Retained while your account is active
- Usage analytics: Aggregated and anonymized after 12 months
- Support records: Retained for 3 years after case closure
- Deleted account data: Removed within 30 days of account deletion request
8. Cookies and Tracking
We use essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.
9. Open Source and On-Premise Deployments
If you use Zequent in an on-premise or self-hosted environment, this Privacy Policy applies only to your use of our documentation website and any cloud services you choose to integrate. Data processing within your on-premise deployment is under your control and responsibility.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Updating the "Last updated" date at the top of this policy
- Sending an email notification to registered users
- Posting a notice on our website
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us: